red5chat

Cookies and privacy

Last updated:

This is a translation. The French version is the only legally binding one. Read the French version

In short

red5chat.com sets no cookies of its own: no analytics, no advertising, no tracking. Our fonts are hosted on our own server. Only the services below may store information on your device, and only to work properly or stay secure.

Third-party services

  • Dialogoo live chat – on the home and demo pages. When the chat loads, dialogoo.com may use cookies or local storage needed for the chat to work (session, nickname, settings) and processes your IP address, nickname, messages and, if you turn them on, your camera and microphone. See Dialogoo’s own policy.
  • Cloudflare – on every page. May set strictly necessary security cookies (such as __cf_bm) to protect the site against bots, and processes your IP address for that purpose.

These cookies are strictly necessary for a service you ask for or for the security of the site, so under the CNIL rules they don’t require consent. You can still block or delete them in your browser settings; the pages stay readable, but the chat may not work.

Who is responsible

The data controller is Proxymis Multimédia, 24 rue de la Cité, 59800 Lille, France – [email protected].

What we process, why and for how long

  • Messages you send us (name, email, content): to answer you – our legitimate interest. Kept 3 years after our last exchange.
  • Client data (contact details, quotes, invoices): to perform the contract and meet our legal obligations. Kept for the duration of the contract, then 10 years for accounting documents.
  • Server logs (IP address, page requested, browser, date): to keep the site secure – our legitimate interest. Kept up to 12 months.

We never sell your data and never use it for advertising.

Who receives it

Only Proxymis Multimédia, and our technical providers acting on our instructions: Scaleway (hosting, in the European Union) and Cloudflare (content delivery, United States, under the EU-US Data Privacy Framework).

Your rights

You can access, correct or delete your data, restrict or object to its processing, and ask for a copy of it, by writing to [email protected]. We answer within one month.

If you believe your rights are not respected, you can file a complaint with the CNIL, the French data protection authority: cnil.fr.